Return policy

Vital Paws strives to keep you and your pets totally fulfilled and gratified, which is why we offer a 30-day, no hassle money back guarantee.

All you need to do is call us (888.848.7297) or email us ([email protected]) to let us know.  And that’s it.  We won’t even make you send it back to us!

If you know your dog is really finicky with hard biscuits, and you feel there is a highly likelihood of a return, then please email us and we’ll send you a free trial before you buy.  

Cancellation policy

Our products have a discounted auto-ship option that many of our customers enjoy.  You can cancel or change your autoship schedule at any time for any reason … and we make it super simple to do!

All you need to do is call us (888.848.7297) , email us ([email protected]), or you can do it yourself through the website! The instructions for how do it youself are below.

We also send you a reminder email 1 day prior to each shipment.  

How to cancel yourself through the website

Step 1: Login to our website (link)

Step 2: Go to the my account section of the website (link

Step 3: On the left hand side of the my account page, you will see a link for “Autoship Schedules”.  Click that.  You should see something like this:

Red Box: You can change the date of your next shipment / bill date. Just click it it and change it to whatever you want.

Orange Box: You can remove any item(s) from your schedule.  If you only have 1 item on autoship and just want to cancel, don’t do this … you’ll just click the puple box for “delete schedule”.  This orange box is for those who have multiple items on autoship … and want to remove 1 of the items from their schedule.

Blue Box: You can add items(s) to your schedule.

Green Box: The coupon code you used in the initial transaction should automatically carry through to the future autoship orders.  But if you find a new or different coupon code you want to use, you have the ability to do so really easily.

Purple Box: This is how you cancel the autoship schedule.  Simple, right? 

How to change your payment method:
See below image …

To change your payment method, you need to first click on “PAYMENT METHODS” on the left menu bar (shown above in the teal box). 

You can then add a new or different payment method there. 

Then you can go back into your autoship schedules (shown above in the red box) and change your payment method to the new payment method that you just created.